We interact with people from all backgrounds, dealing with unknown trauma and mental health concerns. This session will focus on techniques to improve how we interact with people daily to prevent escalation and also discuss where to draw the line when the behaviors we see are more than what is allowed. Real-life examples will be used, and strategies for de-escalation will be given.
The live webinar will be broadcast via Zoom. Access information will be sent to the email address used during registration on the afternoon before the webinar and again on the day of the event. Please note that the recording will be available on the TLA Learning Hub 48 hours after the live session concludes.