The Texas Library Association is proud to present a comprehensive four-part series designed to enhance the customer service skills of frontline library staff. This series, "Frontline Fundamentals: Enhancing Customer Service Skills” aims to equip library workers with essential skills to effectively serve their communities and thrive in their roles.
Part 1: Tuesday, October 8, 1:00-2:30pm
Part 2: Thursday, October 10, 1:00-2:30pm
Part 3: Tuesday, October 15, 1:00-2:30pm
Part 4: Thursday, October 17, 1:00-2:30pm
1. Emotional Intelligence: This session will focus on developing cultural competence and organizational skills, emphasizing the importance of diversity awareness, inclusivity, and attention to detail in providing exceptional library services.
- Speakers: Christine Gravelle, Sherry Bernard
2. Communication: Effective communication is crucial for interacting with patrons, colleagues, and stakeholders. This session will cover verbal and written communication, active listening, and the importance of collaboration and teamwork in a library setting.
- Speakers: Amanda Chacon
3. Information Literacy: Library workers will learn to enhance their own information literacy skills and teach these skills to patrons. Topics will include locating, evaluating, and using information effectively, as well as developing technology proficiency and upholding professionalism and ethical standards.
- Speakers: Audrey Wilson Youngblood
4. Crucial Conversations: This session will address problem-solving strategies and the importance of flexibility and adaptability in a dynamic library environment. Participants will learn techniques for handling challenging situations and ensuring the library continues to meet the evolving needs of its community.
- Speakers: Christine Gravelle
Join us for this empowering series and take the next steps in advancing your skills and contributing to the success of your library in serving its community.
You must attend all 4 sessions to receive full credit.