TLA Learns: New Year, New Skills: Surviving Difficult Conversations
There comes a time in every librarian’s work life when they need to have a frank conversation about an issue or the behavior/action of someone else. The idea of confronting another person can be intimidating and stressful. In this session participants will learn a simple yet effective strategy to engage in a short crucial conversation that helps redirect behaviors/actions before a nasty confrontation occurs.
When: January 31; 2024, 4 PM- 5:30PM
Presenters: Emma McDonald