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When and Where
  • 2/27/2024 4:00 PM CST
  • 2/27/2024 5:30 PM CST
  • Webinar held virtually

TLA Learns: New Year, New Skills: Surviving Difficult Conversations

 

There comes a time in every librarian’s work life when they need to have a frank conversation about an issue or the behavior/action of someone else. The idea of confronting another person can be intimidating and stressful. In this session participants will learn a simple yet effective strategy to engage in a short crucial conversation that helps redirect behaviors/actions before a nasty confrontation occurs.  


When: January 31; 2024, 4 PM- 5:30PM

Presenters: Emma McDonald